Oh no! That is NOT good. I have almost the same problem with asmallorange.com.
Earlier this year, part of last year, I was hosted with/by asmallorange.com the only reason why I decided to move off of their hosting company is simply because 1.) Every time I would make a new change to my site and refresh the site, nothing happened except for an hour later (this never happened before) 2.) I would get someone that didn't know what they're doing and would ask me to repeat the steps I had done before asking for help (don't you think I have repeated those steps already? Why do they think I am asking for help?) 3.) I would literally sit and wait for a response from one of their team members, 4.) It just got irritating to not be able to update my site 5.) People were trying to HACK into my blog as well as my other sites.
Asmallorange.com is just bad company and a business in my eyes. When I was first recommended to them, I thought they were great. Now, I think I am changing my mind about them.